Empowering next generation travel technology
We have reached the 21st century, and most of the world’s population relies on the internet and different technologies to acquire the desired services. As it is well said by Saint Augustine “The world is a book and those who do not travel read only a page”, with the advent of new generation technology the journey from the start to the end of the book is enhanced exponentially.
New generation technologies have allowed corporate beasts in the travel industry to adopt new algorithms and processes with less human resource involvement. This has not only increased the performance and reduced the costs but also allowed travel agencies and hoteliers to provide the best quality robust services to customer enhancing their experience with them.
The key demographic from which no business remains untouched is the millennials. 95 % of the millennials reach out to the social media and advanced technology tools to plot and plan their vacations and tours. They solely depend upon the smartphones and different social media platforms to review different destinations and choose their favorite travel supplies. The relation between the three of them is described below:
Technology, traveling and millennials are coupled together tightly and are responsible for ameliorating each other.
Here are some of the latest next-generation technologies which are going to change the way of traveling in the future.
Next generation technologies for travel industries are:
- Voice incorporated UI: Almost every person prefers plotting and planning of their trips on the internet. Whether it is a corporate business tour or a fun relaxing vacation with your loved ones, every person prefers planning all the aspects of their journey in advance through OTAs rather than going to brick and mortars.
People are gratified when they are able to acquire services through their voice. OTAs which have incorporated voice technologies in their digital persona on the internet definitely enhance the customer experience. The sheer number of customers for the travel industry are present in the young demographic which are totally attracted by the voice search and prefers the ones where they experience easy and simple interactions.
- Blockchain coupled IoT: Internet of Things has allowed different travel agencies and hoteliers to store and analyze customer preferences which can be used to ameliorate their ambiance. The technology has connected all the smart devices together and coupled them in an efficient way so that they learn and work together easily. With the advent of the blockchain mechanism in the IoT, the way of transactions has totally changed. Now hoteliers and OTAs can assure that the transactions with their customers are totally safe and secure. The blockchain mechanism encrypts the transaction efficiently and provides a fail-proof mechanism of interchanging them on the network.
- Automated robots: Robots incorporated with artificial intelligence are the next big thing in the travel industry. It is predicted that by 2022, massive tourism attractions and colossal hotels will introduce their front desks to smart robots.
The AI coupled robots not only enhances the customer experience but also increases the performance as they can easily speed up the check-in process by performing multiple tasks at the same time with robust results. For instance, they can easily store a large amount of data of the style of customer interaction for a range of time and then easily predict and strategize the upcoming customer traffic by analyzing that data.
Robots can also serve a huge range of clients as they can easily incorporate multiple languages and can easily ameliorate the customer experience level.
- Clean, green and advanced transport: Energy efficiency is the latest hot potato in the travel industry nowadays. Corporate beasts are investing lump sums of money in developing cleaner and green ways of travel for people
With people being more aware of the air quality they breathe in; green transport system is a big milestone to achieve by any organization in the travel industry. Traditional transport systems also need to adopt the latest clean and safe technologies in their business to stand their position in the market.
Onboard entertainment systems also skyrocket the customer satisfaction level as compared to traditional one.
These are some the digital gifts provided to us by the advancement of technology which will definitely mark a dent in the world of the travel industry in the coming future.